Verzendbeleid

Delivery

1.1 Your order will be delivered to the address you indicated when your order was placed. We do not deliver to PO Box addresses.

1.2 We do everything in our power to respect the delivery times agreed upon an/or indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you (for example by supplying the wrong address), or because of some unforeseen event. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement will take place.

1.3 The products will be your responsibility and the risk of damage rests fully on you as from the delivery (the moment you are or could be in possession of the products).

1.4 If you reject a delivery or if an order due to erroneous addressing cannot be delivered, you are responsible for any costs made.

Customs

2.1 For deliveries outside the EU you may have to pay import duty, or other taxes, fees or charges applied by customs or other authorities in the country of receipt. These fees/taxes are your responsibility and must be paid by you. Unfortunately we have no control over these fees. It is difficult to tell what the exact costs would be as custom policies, import duties and sale taxes vary widely from country to country. However, you can message us if you need any estimation or help. 

2.2 We will not refund any import duties and/or local sales taxes that your order may have incurred for returned items.

2.3 Some countries have import restrictions on certain products or materials. You must comply with all laws and regulations of the country in which you are receiving the products. You are responsible for determining if there are any restrictions on the delivery of our products to your destination.