Terugbetalingsbeleid

Returns

1. You have the right to cancel or return the products until 14 days after delivery without any need to give reasons. Your right of withdrawal starts from the moment your order is received by you or your nominated recipient. The right of withdrawal does not apply to custom made or personalized goods.

2. The easiest way to use the right of withdrawal is to return the product to us, we will help you with this. Additionally, we will cover the costs of returning the watch. Reach out to us for a shipping label and possible pick-up. If you are unable to return the products before the 14-day period has expired, you need to notify us of your intention to cancel, always within the 14 day period. To do so, simply e-mail info@genz-watches.com with a detailed description of the products you want to return and your order number.

3. In any case, you must take reasonable care of the products and have to return the products to us in their original condition within 14 days on the date on which you informed us that you want to want to cancel your order or if you have not notified us that you want to cancel your order, within 14 days of receipt of the products.

4. Any products returned must be in their original condition, including paperwork, user manual, service papers and box as applicable. If they are not, we may be unable to accept them or make a deduction from the refund for loss in value.

5. You acknowledge that the paperwork (where supplied) substantially increases the value of the products. If you return the products with missing or damaged paperwork, we will make a reasonable deduction to the sum refunded to you not exceeding 25 percent of the purchase price.

6. Provided that you comply with the terms of this article you will be refunded in full within 7 days of the date we receive the returned products.

7. We will refund the applicable amount via the same payment method used in the purchase, unless you have expressly agreed otherwise.